You can also win a project!!!

A thought always runs in my mind “Is it only the onsite account managers who can win a project proposal for us?”

We might think our role is to just to develop/test the application and we always stick to our roles.

This mindset was eradicated by my recent real time experience. So let me share this with you all.

Situation: I was planning to purchase a new mobile and hence I was surfing the net to look for the availability of a best mobile with an affordable price. I liked a model and found that the showroom “X” is selling the mobile for the lowest price when compared to the others. I had a chat about this with my friend. He suggested me to call a private help desk to look for the nearest branches from my office so that I can grab it soon

I called up the help desk from my mobile (really not from my desk V-net :-))

Tring Tring …….

CSR: Hi Vijay, how can I help you.
I was surprised and speechless for a while. (I thought whether I became very popular? How they know my name? ). After 10 seconds of silence, the conversation started.

Me: Can I have the address and phone number of the “X” showroom branch near to my office?
CSR: Politely they asked me, Are you looking out for new mobile or for mobile service?

Me: I m planning to buy a new mobile.
CSR: Let me confirm your number, its “9***********”.

Me: I changed my mobile number. The number is XXXXXXXXXX (How did he know my old number? Again a surprise)
CSR: Thank you sir. I will be sending a message to your mobile. Do you need any more information?

Me: That’s it .Thanks!!

Very next moment I got a message from the private help desk with the information I need. He sent the phone number of showroom “X” and showroom “Y”.

A little later I received a call from the representative of showroom “Y” and we had a discussion about my preferences. I was telling them that the nearest place is Velacherry from TCO. The representative checked and informed me about the availability of the phone in the showroom.

In another 10 min, I received a call from the velachery branch manager. Before I could ask for the address, the branch manager gave the address of their showroom. Even though the selling price of the mobile is more in the showroom Y when compared to showroom X, I liked their commitment and dedication. The way they handled the call, the comfort level, the quick responses without taking much of my time everything impressed me much.

It’s because of the CSR and a sales representative in the showroom Y, the dealer got a new customer(Me only :-)). I related this real time experience with the IT industry. 3 questions aroused in my mind.
1. Why can’t we win a new project?
2. How to win a project being an employee?
3. What we need to for that?

I have my own answers for these questions. Hope you will also have some answers but the point is “Are we following it efficiently?” Many of us say “NO”

Let us work as CSR (an employee) from the private help desk and worker of showroom “Y” shop, so that we can even win new projects to our organization.